Aware Super took over my fund with WA Super a few years ago and service levels have dropped. Unlike previously when WA Super ran my fund, I had a lot of problems getting Aware supper to transfer a Division 293 tax settlement to the ATO this year, and had to waste a lot of time and money getting Aware to resolve my issue. The staff in the call centre and Perth office are confrontational and unhelpful.

I would not advise anyone to trust their saving nest egg with Aware super as you will struggle to get your own money back when you need it.

Absolutely terrible experience with Aware. I’ve had to deal with 3 separate superannuation companies recently, other two paid out in 3 weeks, 3 months later I’m still being stuffed around Aware. This money belongs to me, there was a binding nomination in place and they’re still dragging their feet dicking me around. Worst ever

This fund is terrible, wont accept my super from my employer, sometimes does sometimes does not. 2 complaints in and they answered one after 6 weeks without resolution, absolutely terrible fund, even set up a another account in my maiden name and didnt bother to tell me. Was so much better when was stateplus, but what do you do?

Fast at setting up a new account and taking your money, charging fees. Hopeless if you want to speak with someone or roll over funds. No escalation path or focus on customer service or customer satisfaction. Shutting their systems down for 2 weeks for improvements, only to be worse then before. Avoid this fund they just don’t care.

Is aware super still going??????they will not answer phone calls and will not reply to messages left,
I am really starting to get cranky with them. I have spent over 3 hours on the phone to try and talk to someone. but no good. I am sick of listening to their phone music

Aware Super might appear a good fund with all the hype and fluff they show, but the real nightmare starts when you try to contact customer support or try and make a withdrawal of YOUR money when you are entitled to it.
Like so many other unhappy customers, I experienced exceptionally long wait times on the phone (if you could get through at all). Only then to be lied to (or told what you want to hear to get you off the phone) by the service representative. Contacting them via email is just as painful, with emails being flat out ignored and if you are fortunate enough to get a reply, its either lies again or just a useless copy and paste answer that does not address your issue.
I have now been waiting 7 weeks to withdraw some of MY super that I am entitled to. 7 weeks ago I submitted all the required paperwork and claim forms, I even followed up with a phone call to ensure all of the information was received and they didnt need anything else, to which they confirmed all was good and they would process the withdrawal within the next week (first lie) – never happened.
Then they had a 2 week shutdown whilst they “upgraded” their systems – this meant they did nothing during that time. Soon as they were online again I rang again, was told again that I would have my money within the week (second lie) – never happened.
Over the following 3 weeks the same lies were told to me again and again via phone and email, and here is sit now 7 weeks on and still dont have a cent of MY money.
Needless to say that I have lodged a complaint via AFCA, and have to wait the 4 weeks that AFCA give Aware to respond to my complaint.
It just boggles my mind that after having all the paperwork for 7 weeks they cant actually process that paperwork and do the job that they take their overly priced premiums for.

Awful customer service. Don’t answer phones. Pay for every bit of advice. More interested in promoting their profile on TV ads and changing their name than helping once you are in. I really don’t know why it is a highly rated fund.

Recently withdrew funds to purchase a painting. Aware ignored my request to take funds from my cash portfolio and took most of it from my higher interest earning portfolio, even though there was more than enough in my cash portfolio. When I called them, they put me through to very low level staff member who did not understand my request that they transfer funds from cash portfolio to higher interest earning portfolio to replace funds withdrawn in error. Instead they just gave me another withdrawal with no authorisation from me and no record in my activities record. Attempts to get this sorted out have met a blank wall with no response. I will be lodging a formal complaint with AFCA (financial services ombudsman) tomorrow to try to get them to fix the problems they have created

I am currently overseas, tried to make a withdrawal about 3 weeks ago, only to get a banner on the web page saying “Online withdrawal requests can’t currently be actioned. Please contact us”. I also have tried to change my address but can’t with a message saying, Sorry, we have hit a technical issue, please try again later or as you would of guessed please contact us. So I contact them, ( costing me international calls every time I call ), 4 times so far. Only to be told because I’m overseas I have limited access to my account. On another call I was told someone would contact me that day. NEVER HAPPENED. 2 days later I call again, was told it would take 2 – 3 days for a phone call, was told there and then that my case would be escalated and I would receive a phone call that day, waited at around all day and NO PHONE CALL. Have sent 3 emails with no replies. They also wanted me to post a form. Where I am, it takes 30 days to get to Australia. Biggest joke of a company out there. Have mad a complaint to AFCA.
As everyone else says it’s our money.

Its OK

Changed investment strategy without consent and then lost massive amount. By the time I noticed and I changed it back lost $10 thousands. Now back on original strategy and making small amounts. Exploring options.

Oh my god the fees….

I’m writing an update about Aware Super. I have to give credit when credit is due. As of today 17/09/20, after aware had a maintenance day on their website and app, I am now able to make changes to my account information and lump sum withdrawals. Thank you for Aware for finally fixing these issues.