We decided to invest in a specific property so set up a SMSF to do this. My wife posted her forms to Unisuper and they received them 2 business days later than CBus got mine but Unisuper still managed to do the actual rollover within 3 business days of receipt of the forms and it was quick, easy and their call centre answered our questions first time. CBus have been a complete nightmare to deal with, won’t respond to written requests for an update, can’t get any answer from the call centre, just a fib off or worse still you ring once and are told it has been passed along to be handled by their rollover team then you ring back and they tell you they haven’t received the required paperwork even though you have an email (automated) acknowledging receipt of the paperwork. They then tell you the paperwork isn’t certified properly as they clearly don’t understand the certification requirements (my wife is a retired legal academic and checked it was all compliant before sending) and then finally they acknowledge that it is right and accept it as is. They delayed so long we are now in default under our purchase contract and have to pay interest on the purchase amount to the vendor and just to add insult to injury, they kept loosing money every day during the 27 days it took them to do the rollover! We even rang and lodged a formal complaint and were told they would respond within 3 business days, but 6 days later, still no response. All they have done is ensure i would never roll back to them if we decide we don’t like being a SMSF, Unisuper who outperformed CBus in terms of returns anyway would now be my fund if choice

absolutely Horrible, once my issue is sorted, will be removing super and going elsewhere. I Have applied for early release as I need my teeth fixed asap. The Government approved everything quickly. Cbus have lost paperwork 3 times, when i ask to speak with the complaints department, they tell me i can complain to them about them, because they don’t have anywhere to complain. so, employees can treat you however they wish with no accountability. In the meantime, I cannot get the help I need because of Cbus Incompetence.

Complete shit within 2years all contributions had been used for administrative fees and whatever else they needed my super for
After money depleted had a courtesy email to inform me that they have closed my account due to no funds left
Deadset scammers

Don”t have lots of super so a $6000 investment loss! is crap,

Worst Fun Ever!! A bunch or crooks who will take your money, and leave you in a gutter. Worst customer service and don’t look after their customers!!! Steer clear at all cost!

So many fees and they are not transparent when invest your money

I am looking at how other funds have performed over the past year my balance has grown by a little over $2000,00 dollars after taking out $5000,00 for living expenses.

It’s not good after my balance dropped 4K after 12 months with contributions from employer.

If I could give CBus a zero I would. I would not recommend CBus to my worst enemy. They delay everything. You can never speak to a claims manager. They don’t even put names on their letters, so you can’t track down or speak or email directly anyone to do with your claim. If you call them, you are on hold for an hour or more at a time, and then only get through to a call centre who can’t give you any information.

Have to submit documents 3 to 4 times. Continual stalling tactics to pay my money. They lie telling you it’s being processed only to get continual responses asking for repeat info and yet another week to wait…nearly 4 weeks now. Complained and told 45 days to respond. What a joke

Do you homework and stay as far away as possible.
Service and delays are atrocious for such a big organisation and never the right outcome.
Now trying to move my Super to another organisation is now even another drama when at the end of the day its my money.
Unfortunately many are going to learn the hard way with CBUS.

Satisfied with the performance of an income stream so far (2023 being the 4th year). Obviously the COVID experiment took the shine off the previously healthy yearly increases, can’t blame Cbus for that though.
** Knocked off one star because for decades they were deducting life insurance premiums, which I never would have knowingly signed for as I’ve never had any dependents (my guess is the option was surreptitiously slipped into my application all those years ago)

I have had an income stream account that I am very happy with over the last 5 years.

I have been with Cbus 1984 and I am very much happy with them and they are doing a good job with my super